Cinderella Castle Detail
  • On Jan 4, 2022
    Rachel from NH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have two bands with codes and I have tried a few times to link them to my account so I can use them next week. They were given to me by the people going with us on the trip. Help! Why does it give me an error code

    Hi Rachel!  I am SO glad you wrote back with more information about your situation so I could try to help you troubleshoot linking MagicBands to your My Disney Experience account.

    I think I know why you are receiving an error message.  It sounds like you might be trying to link MagicBands that were previously used by either the people you are traveling with or someone else.  MagicBands are not transferrable.  Once a MagicBand has been linked to a profile or account, it cannot be reassigned or linked to a different account.

    The good news is, MagicBands are not necessary to enjoy all the magic of Walt Disney World Resort!  To access theme park tickets linked to your profile, you can create a Disney MagicMobile pass in the My Disney Experience app.  Disney MagicMobile service will give you much of the same functionality as a MagicBand.  To create a Disney MagicMobile pass, open the My Disney Experience app, select the menu in the lower right corner and then Disney MagicMobile.  The app will walk you through the steps of creating your pass.  Your Disney MagicMobile pass will allow you to use your admission tickets to enter the theme parks, access any Lightning Lane experiences you reserve with Disney Genie service, and connect your Disney PhotoPass photos to your account.  Rachel, if you wish you can even just keep it simple and use your admission card to do these things as well.  If you don't have a physical admission card, simply pick one up at Guest Relations before entering the theme parks.

    If you decide that you would prefer to use a MagicBand, you'll find them for sale in most retail locations at Walt Disney World Resort.

    Rachel, please let me know if I can help with anything else as you prepare for your visit to Walt Disney World Resort.  Have a wonderful vacation!

    Anne Marie
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Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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