Mickey and Minnie Statues in Front of Fireworks
  • On Nov 27, 2022
    Brian from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to upgrade my tickets to the very confusing genie plus ticket. I read how to and it does not give me the option of upgrading at all, it say My entire party is not eligible. I don't want individual ones, I want all of my tickets upgraded.

    Hi Brian! Welcome to planDisney!

    Walt Disney World Resort is definitely The Most Magical Place on Earth but we here at planDisney also know it takes quite a bit of organization to make your stay the BEST.VACATION.EVER. While some decisions, like how many days you want to spend at the Resort and whether or not to add on a Park Hopper Option, can be made months before you even leave home, some parts of the planning process need to be saved until you're actually at the Resort.

    Disney Genie+ Service is one part of your magical and memorable vacation that cannot be purchased months ahead of time.  In fact, all Guests of the Resort have to wait to purchase Genie+ until any time after midnight on the days on which they plan to use it.  Once the clock strikes midnight you'll find that you'll be able to purchase Disney Genie+ Service right through your My Disney Experience mobile app.  

    On the My Disney Experience app you'll see a purple bar that says "Disney Genie+ Service" and a "Purchase" button.  After clicking "Purchase" you'll be able to choose the members of your party whom you wish to purchase the Service for.  Click "Confirm Party" to continue with your purchase!

    I hope this helps, Brian! I think you'll find that Disney Genie+ Service really helps you and your party maximize your time within the Theme Parks! 

    Ashley M
thumbnail image for Ashley

Meet the Panelist: Ashley, Massachusetts

Hi All, I'm Ashley! From the very beginning Walt Disney World Resort has always been a part of my life. As a child I excitedly helped to plan family trips, as a young adult I planned our "happily ever after" right on Disney property, and now I'm lucky enough to plan magical vacations for my three incredible children. When we're not taking in the enchanting experiences of the parks, we're home in Massachusetts, probably planning our next trip! Learn More About Ashley

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