• On Jul 15, 2021
    Patrick from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello I am trying to get my tickets linked to MDX but I don’t have a confirmation number from when I purchased them. I’ve called numerous times and spent over 7 hours on hold and need some help with this.

    Hey Patrick, welcome to planDisney, and thanks so much for stopping by! I see that you’ve purchased Theme Park Tickets from an external site and would like to link them to your My Disney Experience Account. When you purchase tickets from another source, you will likely receive a confirmation number both from the vendor itself and another, separate one from Disney. This Disney confirmation number may be buried within the e-mail itself, perhaps in an attached file. If you have looked in all your communications and cannot find it, I recommend that you contact the vendor directly, as they may need to help you locate it. 

    Once you have this number, Patrick, I hope you’re soon able to link these Tickets to My Disney Experience and make those Park Pass Reservations! Please know that we are here for you during every step of your planning process, so do not hesitate to come back to see us if you need further assistance!

    Wishing you many magical memories,
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Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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