• On Sep 4, 2021
    David from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to make theme park reservations and I am unable to make a reservation on one of the days for one member of the party because it says she has a reservation for that day, but it is not showing up on the schedule. How do I fix this?

    Hi David,

    Welcome to planDisney!

    First things first, if you have checked My Plans in My Disney Experience and do not see a park pass reservation for her, double-check to be sure that you have the correct profile linked in your Family & Friends List in My Disney Experience. If you do have the correct profile linked, I suggest that you contact a Cast Member in Website Support by phone. They have been able to help me resolve park pass reservation and theme park ticket problems in the past.

    In looking at your arrival date, I hope you made some advanced dining reservations! We just returned from taking a quick trip and I was glad we had dining reservations. It was nice to have a guaranteed time to eat. Although we have used Mobile Food & Beverage Ordering, I still prefer to make reservations.

    As your trip dates get closer, I do hope you have reviewed the operational updates since policies and procedures can change. We are keeping an eye on additional restaurant openings and changes to theme park experiences. My family is super excited about the opening of Space 220 Restaurant in EPCOT.

    David, I must congratulate you on being the lead planner for your group! I am sending a little extra pixie dust trusting that you will get that park pass reservation sorted out. We are so excited to welcome you to the magic!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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