Hi, there!
Welcome to planDisney, Vianney. I'm so glad you stopped by! With just a few short days to go until you travel to the Walt Disney World Resort, let's get you set for a magical visit.
Theme Park Tickets can be linked on the Walt Disney World Resort website by visiting the Claims page. When you click on the Tickets icon, you can enter the ID numbers associated with up to 10 tickets or passes. Not knowing the exact details about your complimentary ticket or the number of Guests in your party, I can't be sure why you're experiencing difficulty getting your tickets linked so that you can make your
Theme Park Reservations. Since you plan on visiting the theme parks
this week, I recommend calling the Ticketing Team right away. A friendly Cast Member there will be happy to help you get your tickets sorted out! The Ticketing Team can be reached by calling (407) 934-7639.
Be sure to check out the
Disney Genie Service. This new, complimentary feature on the My Disney Experience mobile app is designed to optimize your time and maximize your fun in the theme parks!
I hope this was helpful, Vianney. I'm wishing you a magical visit to the Walt Disney World Resort!
Ashley