Tenaya Stone Spa
  • On Apr 28, 2023
    Ana lourdes from Metro Manila Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I've been trying to set-up payment method for Disney Resort Hotel account and failed to do so. Used my credit card details as required but "some of the payment method information is missing....".

    Greetings, Ana Lourdes,

    As Winnie the Pooh said: "Oh, bother." I’m sorry you’re having trouble with setting up the payment method for your stay at the Disneyland Resort Hotels. This would be an important step to follow should you want to take advantage of the Direct-to-Room service.

    I spoke with Tasha, a Cast Member at the Disneyland Hotel, who explained that these payment method linkage issues occasionally occur. She said it’s not uncommon with payment cards from international locations. My guess is that it may have to do with payment card billing information not aligning with the way that home addresses fit within the fields provided. But Tasha assured me that Guests can be taken care of quite readily at the hotel front desk. Even if the Disneyland mobile app or the website may occasionally have these misalignments, the Cast Members at the hotel front desk are familiar with how to handle international payment cards. They will be sure to get you started on your magical vacation in no time.

    Tony’s Tip: If you have valid theme park admission and theme park reservations, be sure to take advantage of the convenient ways to enter the theme parks from your Disneyland Resort Hotel. Both Paradise Pier Hotel and Disney’s Grand Californian Hotel & Spa offer exclusive entrances to Disney California Adventure Park. And Guests from any hotel may take advantage of the Disneyland Monorail to enter Disneyland Park. Cast Members at the hotel will be happy to provide you with directions when you arrive for check-in.

    Thanks for visiting us at planDisney, Ana Lourdes. I hope you have a magical time!

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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