Family on dock at Yacht and Beach
  • On Sep 27, 2023
    Susan from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to set up a video chat to register for DAS. how do i do that?

    Hi Susan,

    We are so glad you stopped by planDisney with your question. I’m happy to help you prepare for your upcoming Walt Disney World Resort vacation. 

    Walt Disney World values making the theme parks and other areas a welcoming and inclusive environment for all Guests. The Disability Access Service (DAS) is one way for Guests who find waiting in conventional queues a challenge to have a more magical vacation. 

    To pre-register via live video chat with a Cast Member, you will visit the Registering for Disability Access Service page on the Walt Disney World website. This process can begin as early as 30 days but at least 2 days prior to your park visit. Since your visit is coming up soon, you can begin this process now. 

    As you scroll down the page to find “Ready to Chat with a Cast Member?” please be sure to read all the information provided. You will need to read and agree to the Terms and Conditions by selecting the blue “Terms and Conditions” button. Once you have completed that step, return to the previous page and will see that the “Request Live Video Chat” button will now be blue. Just click there and you will enter the queue for a live video chat with a Cast Member.

    The Cast Member will need to ask some questions to help determine if DAS is the most useful accommodation for you. If DAS is right for your situation, you will be offered the opportunity to make DAS Advance attraction selections before your visit, which is super convenient. You may make more plans on the day of your visit in the My Disney Experience app. 

    Susan, to help make the video chat process go smoothly, be sure your travel party is linked in your Family & Friends list in your My Disney Experience account before you begin the registration process. And of course, make sure you have your video and audio ready to go so you will be on your way with the chat as soon as a Cast Member is available.

    I’m excited that you will be making memories soon and hope that you feel right at home in The Most Magical Place on Earth. If we can assist you in any other way as your vacation draws near, please write back and we will be happy to help! 

    Remember, you are the magic,
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Meet the Panelist: Shannon, Georgia

Hi friends! I'm Shannon, a dreamer and a doer who loves exploring everything from the new to the nostalgic at Walt Disney World Resort. For three generations my family has been making Walt Disney World memories, so I know about creating a lifetime of magical memories at any time of life. Whether it's your first or 50th Disney vacation, an ultimate dream trip, or a quick getaway, I'll help you navigate your planning so you can create your own magical memories!

Learn More About Shannon

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