Millenium Falcon Night
  • On Apr 21, 2022
    Kristen from CT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying so set up my Disney magic mobile but there isn’t even an option to set up pass. I have tickets and park reservations. Waited on hold an hour and was hung up on

    Hello, Kristen!

    Welcome to planDisney! Thank you so much for bringing your question to us. I am so sorry to hear that you are having trouble setting up Disney MagicMobile Service for your upcoming trip. 

    Disney’s MagicMobile is a new feature that will allow you to use a contactless connection to the information in your My Disney Experience account. Let’s check and make sure that everyone is linked to your My Family & Friends list and that all their entitlements are linked to their accounts. 
    Sign in to My Disney Experience online or in the mobile app and check your Family & Friends list. Double-check that everyone is connected to you, if someone is not connected you will not be able to make a MagicMobile pass for them. You will need to send an invitation to connect by tapping +Add a Guest and following the prompts to add them entering their name, age, and email. Once they accept your invitation to connect you will be able to share plans. It is recommended that if someone manages their own My Disney Experience account, they should set up their MagicMobile pass on their smartphone device. If a Guest already has a MagicMobile pass the system will not let you create a new one. 

    To create a MagicMobile pass for members of your travel party who may still need one, open the app and click on the more icon [3 horizontal lines] and select the Disney MagicMobile button. If anyone in your group already has a pass stored on your device, you will see it here. Tap the + sign in the top right corner to create a new pass. Select the members of your party from the list and choose a pass style for them. Next, add them to your mobile wallet and confirm the addition of the passes you just created. If you need to share a pass with someone who does not manage their account, you can send it to them via Messages. 

    Disney MagicMobile pass is set up in express mode, so Guests will not have to unlock their phone to use it. Just hold your device near a touchpoint to access theme park admission, add PhotoPass photos to a Memory Maker account, and charge merchandise to your room account, if you are a Guest of a Disney Resorts Collection Hotel

    I hope this helps, if you are still having trouble you may need to reach out to a Cast Member on the My Disney Experience and MagicBands support team at (407) 939-4357. 

    See ya real soon, 

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Meet the Panelist: Andrea, Ohio

Hi there, I am Andrea from the Buckeye State. A very proud mom to my princess who is a former Miss Ohio. Friends and family describe me as a "Disney Nerd" and Star Wars fangirl. I have made 30 trips and counting to the Walt Disney World Resort in all stages of life since 1972 as a small child, a young mom with a toddler and now as an empty nester. The love of vacation planning runs strong in my family. My uncle had it, I have it and with my help, you will have it too. Learn More About Andrea

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