Dad and Child
  • On Apr 23, 2021
    Timothy from KY Asked

    I am trying to make resort reservations and we have purchased a 10 day park hopper ticket for everyone in our party. It is still picking up one of us that have a annual pass that is expiring in May. We will be coming in December of this year.

    Hi Timothy,

    Welcome to planDisney!

    It's nice to hEAR that someone in your party is a member of the Annual Passholder family! It sounds like you are trying to make Disney Park Pass system reservations and are unable to make them for the person who has the annual pass? The Annual Pass should not complicate your ability to make a resort hotel reservation, so I believe you are having trouble making Disney Park Pass system reservations.

    You are correct, that annual pass will appear in the person's My Disney Experience account. If the system is not recognizing the person's theme park tickets, I suggest that you contact a Cast Member in Website Support by phone. They should be able to check the account and resolve the ticket issue so that you can make park pass reservations. I am an Annual Passholder and had trouble making park pass reservations once. A wonderful Cast Member was able to help resolve my issue. I wish I could resolve the issue for you!

    Once you get those park pass reservations made, start thinking about your dining plans for the trip. My family always makes advanced dining reservations and reviews menus before we go. To view a menu, go to the restaurant's home page and then click on the link to View Menu. On our last trip we also made good use of Mobile Food & Beverage Ordering and Mobile Dine Check-in. Although Mobile Food & Beverage Ordering is handy, we appreciated having quite a few dining reservations. Once we checked in, we never had to wait more than 10 minutes to be seated.

    Your visit will happen during my favorite time of year at the Walt Disney World Resort. The Holidays at Walt Disney World Resort are just magical! We have visited in December for the last several years and love the decorations, the music, and the special treats. 

    Timothy, now gather your courage to call a Cast Member. I am sending you a little short wait time pixie dust hoping that you are not on hold for too long trying to resolve that ticket and Annual Pass issue. If I misunderstood your question, my apologies and please drop by again!

    Magic and memories,
    Donyell


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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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