Dad and Daughter in front of Cinderella Castle
  • On Aug 6, 2021
    Julynn from FL Asked

    I am trying to reserve a preview spot for the squeak peek to Remis Ratatouille Adventure. Waited now twice for an hour each time to be told that my passholder numbers are linked to another account. HELP

    Hi Julynn

    Welcome to planDisney! I am always delighted to greet a fellow Annual Passholder!

    I am so sorry to hear that you were unable to make a reservation for one of the Annual Passholder preview days for Remy's Ratatouille Adventure at EPCOT. Like you, when I received the notification that we could register, I hopped online to try to register! It seems that you are trying to register from a My Disney Experience account that was not the account to which your Annual Passes were linked. 

    I called the next day after I had snagged our preview day registration and the Cast Member I spoke with said the preview day spots were all reserved. I do suggest that you contact a Cast Member in Website Support by phone to get help identifying the account to which your passes are linked. A similar situation happened to me with my husband's Annual Pass. When I renewed it, I noticed that it was not linked to My Disney Experience account. Turns out he had an account he had forgotten about. The Cast Member was able to deactivate that account, make sure his Annual Pass was linked to the profile I had for him in my account, and she made sure all of his park pass reservations and resort hotel reservations remained in tact!

    Julynn, I also just double-checked the registration link and, when I clicked on the link, received a message that said the event is full. Once you get those Annual Passes linked to the correct account, you will be ready for the next Annual Passholder preview day should there be another announcement!

    In the meantime, keep planning. I was beyond excited to see that Space 220 at EPCOT is scheduled to open in mid-September! Get ready to make those reservations!

    Magic and memories,
    Donyell



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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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