• On May 25, 2021
    Katie from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Trying to reserve park days but when I enter my ticket number it shows that it was already used. But when on my profile those people are not in my party. How can I add everyone?

    Hi Katie,

    Thank you for stopping by planDisney with a question! First things first, we need to figure out what is going on with your theme park tickets. You will need valid theme park tickets to make Disney Park Pass system reservations and enter the theme parks. If that is your only ticket and it has been used, then it sounds like you do not have valid theme park admission. I suggest you contact a Cast Member by phone to resolve the ticket issue. If the ticket has been assigned to someone else but remains unused, then you just need to know to whom it has been assigned.

    If the ticket was used by someone else in your party, that person may not have valid theme park admission either. If it was assigned to someone else, then you just need to connect with that person in My Disney Experience. To connect with other people traveling with you, make sure that you have a My Disney Experience account. Check your My Family & Friends List to see who is already connected to your account. If you need to add folks, click on the option to Add a Guest.

    Once you click on Add a Guest, the system will prompt you with three ways to connect. I usually elect to enter the person's name and age. As long as the person is over 13-years old, once I enter the age, an option pops up to allow me to send that person an invitation to connect. Make sure to select the option to Share All Plans.  Also be sure to send that invitation to the email address associated with the person's My Disney Experience account. After each person accepts your invitation to connect, you should be able to see each other's plans in My Disney Experience. If the person does not have a My Disney Experience account, you could also choose to manage all plans for the Guest.

    As you continue to plan, make Disney Park Pass system reservations for everyone in your group. Check the theme park reservation availability calendar for the dates of your visit prior to canceling those park pass reservations and trying to make new ones if your plans change. 

    Katie, we are so excited to welcome you for an Incredible Disney visit!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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