Father and daughter on Dumbo
  • On Jan 13, 2021
    Jacob Asked

    I am trying to make reservations with my recently purchased tickets. The (purchased online) confirmation number is not being recognized. Can you please help me find my ticket number so I can make reservations? Thank you

    Hi there Jacob! It looks like your vacation is just around the river bend, and I'd be happy to help you finalize those last few details before you're on your way to the most Magical Place on Earth.

    When you purchase theme park tickets online, you should receive an e-mail with a Disney Ticket Order Confirmation that includes a barcode and an accompanying 12 digit code that can be a combination of numbers and capital letters. This is what you will want to enter on My Disney Experience

    Once you are logged into your account, use the dropdown menu, and select "My Plans." From here click on "Add More Plans" and then "Link Reservations & Purchases." Now find "Tickets" and on the following screen, carefully type in your confirmation number exactly as it appears on your e-mail. I'm usually so excited when I'm planning a trip that I accidentally forget a number or misread a letter when trying to input a code.

    As soon as your tickets are successfully linked to each member of your party, it's time to make Disney Park Pass reservations for each day of your visit. This is also done in My Disney Experience by selecting "Disney Park Pass System" from the dropdown menu. Hakuna Matata! I checked the Availability Calendar and it looks like all theme parks still have availability for your arrival date and the week that follows. Jacob, if you run into any trouble as you proceed, give the friendly folks at Disney a call. Sometimes the My Disney Experience experts can fix issues that we can't see on our end.

    I hope this helps so you can focus on your final countdown to fun. January is a wonderful month to visit Walt Disney World. While Elsa is making things frosty in most of the country, the Florida sunshine is warm and inviting. World Showcase is bursting with creativity and culinary delights at the Taste of EPCOT International Festival of the Arts. Have a fantastic visit, and if there is anything else we can do before you go, please stop by and see us again; we love to help!

    Wishing you a great, big, beautiful tomorrow,
    Betsy
thumbnail image for Betsy

Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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