• On Jan 8, 2022
    Marcie from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to get reservations linked to my phone app, but the app does not seem to be working correctly. There is no place for me to add my children's ages but then in shows an error message that I need to add their age.

    Welcome to the planDisney Panel, Marcie, we thank you for your question!

    My Disney Experience online, is a wonderful planning tool, and place to store your Disney vacation plans, order MagicBands and theme park tickets, connect with Family & Friends, manage Disney PhotoPass memories, reserve Disney Park Pass reservations, utilize Disney Genie service to enhance theme park touring, reserve dining, shop on shopDisney, and much more!

    The My Disney Experience mobile app brings all your planning at the tip of your fingertips to manage before, during, and even after your Disney vacation.

    I’m sorry to hear that you are experiencing technical glitches, Marcie, this has happened to me, but rest assured, I’ll give you some tips.

    1. Please turn your phone off and then restart it.
    2. Try deleting the My Disney Experience app and re-install it.
    3. Please perform any new updates.
    4. Contact the My Disney Experience Team if issues persist.
    In the meantime, for immediate resolution please go to your computer browser and head to www.disneyworld.disney.go.com log in, and go to “My Disney Experience” on the far right at the top, to perform linking reservations and purchases and to also update your information.

    In preparation for your Disney vacation, please be sure to make your Disney Park Pass reservations using your valid theme park admission to ensure you visit the theme parks of your choice.

    Lastly, I invite you to read through the Disney Genie and Disney Genie+ service to make your theme park touring efficient and easier.

    Disney Tidbit - once your My Disney Experience app is functional, take a look at the Disney MagicMobile Service, a digital pass to link and access vacation entitlements. I was able to store my theme park ticket digitally in my phone wallet and I just loved that!

    Marcie, I hope these tips help you out, I thank you kindly for reaching out to us for support, and we hope to be of any further assistance again soon!

    Best Disney Wishes ~ Jacqueline
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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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