Touch of Disney Couple with masks
  • On Apr 12, 2021
    Diana from CA Asked

    Trying to make a reservation with my SoCal resident pass but after adding the tickets it’s saying This ticket has already been linked to another account as the owner” and then “Sorry we’re unable to process your request at this time”. What should I do?

    Hey Howdy Hey Diana!

    Welcome to planDisney. I cannot believe the month is finally here, we are just a few short days away from the reopening of the Disneyland Resort. I’m so happy I am jumping up and down with excitement!

    I am so sorry to hear that you are having some issues with your Theme Park Tickets, hopefully, we can get to the bottom of this in no time. It sounds like you have already linked your tickets to either the Disneyland Resort website or the mobile app. Sometimes I find that it takes a couple of minutes for the app or website, whichever I am working on, to register the changes I’ve made. So if you’ve already linked your ticket, try logging out and back into your Disney account. If that still doesn’t seem to help, I recommend switching the platform you are using. For example, if you are using the mobile app, try the website or vice versa. If none of these recommendations solve the problem, I suggest calling Ticket services to speak with a Cast Member. A Cast Member will be more than happy to help you navigate through this problem. Please be patient, as call volumes have increased, since we are so close to this very exciting reopening. Mickey and all his Pals are working extremely hard in preparation for your arrival!

    Don’t worry Partner, I’m sure this mix-up will be fixed in no time and you will be able to make your Theme Park Reservations. Just think, in no time you will be going To Infinity & Beyond!

    -Shantel
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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