AA Family at Disney's California Adventure; eating; coaster; Farris Wheel
  • On Sep 24, 2023
    Ellen from OR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to make a reservation online but it is not allowing me to move passed the “update my account” page. Can I call to reserve? The dates look to be available

    Welcome to planDisney, Ellen! I'm so glad you found us to help out with your vacation planning questions. 

    I'm so sorry to hear you're experiencing issues with your account and I know how frustrating that can be. My husband recently had the same error message when attempting to make a dining reservation and he was prompted to change his password. That may be a helpful next step for you, too. Another idea is to ensure that you've added or updated a payment method in your Disney account. This is because many reservations require a credit card guarantee at the time of booking, and it may not allow you to proceed without this in place. If you are referring to a theme park reservation booking, I suggest that you ensure your tickets are properly linked to your account and then use the "Make or Modify Theme Park Reservation" option to secure your reservations. I hope one of these strategies is helpful to resolve any issues!

    Ellen, you may absolutely call and speak to a Cast Member about your reservations. You can certainly call the general Guest Services line, but I might also recommend the Website Support line in order to get some technical assistance with your account. If it were me, I would definitely want to make sure my account was free of any tech problems in order to fully utilize the Disneyland mobile app during my visit! I always use it to scan tickets, place mobile food & beverage orders, and utilize Disney Genie+ Service. It's a must-use tool for me and my family!

    I hope this is a helpful start, Ellen. If we can lend any other personal advice or recommendations, please feel welcome to visit us again, here at planDisney! I'm wishing you an unforgettable visit to 'The Happiest Place on Earth!'

    Blue Skies and Sunshine,
    Tishra
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Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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