Couple at it's a small world; costume
  • On Feb 5, 2024
    Jessica from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I am trying to renew my Disneyland pass and am unable to do so. When I am promoted for payment the button is locked out and I can not renew? I am still within my timeframe to renew?

    Welcome to planDisney, Jessica! It's always such a pleasure to help our fellow Guests plan their most magical memories at Disneyland Resort. 

    I'm sorry to hear the renewal of your Disneyland Resort Magic Key Pass hasn't been smooth sailing so far. It sounds like you've been successful in navigating to the Pass Renewal page, which should display any Magic Key Passes currently linked to your account that are eligible for renewal. At this time, Magic Key Passes may be renewed up to 30 days prior to the expiration date listed on the Pass.  If you are unable to proceed to payment, my recommendation is to make a call to the dedicated Magic Key Holder line and speak with a Cast Member who can look up your account details and verify your renewal window. 

    I hope this gets you well on your way toward another year of unforgettable experiences as a Magic Key Holder, Jessica. 2024 is set to be spectacular, with so many special events and seasonal celebrations to look forward to in Disneyland Resort! If we can help with any other questions in the meantime, please don't hesitate to come back to planDisney.

    Magic awaits,
    Tishra
thumbnail image for Tishra

Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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