• On Jul 26, 2021
    Barrie from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! When trying to remove someone from the Friends and Family list, what does it mean when it says that I can't remove them because they have an active admission? All Magic Bands are inactive and we haven't traveled together for years. Thanks!

    Hiya Barrie! I am happy you found us here at planDisney to ask your question about MyDisneyExperience.

    I, too, have had this happen to me. I am in my MyDisneyExperience website, I head to my Friends and Family list, only to find a boatload of people who don’t need to be there. So, I start removing them and get stuck because it says someone has an “active admission”. I think this went on with my son for YEARS! 

    To solve my issue, I called the MyDisneyExperience help desk. Since I felt like this wasn’t an issue I could solve on my own. The cast member I spoke to was lovely, and she helped me do a variety of things, including removing some of those stragglers who I hadn’t traveled with in ages. The cast member also deleted a duplicate account that had somehow been created for me (Hello, Tracy, and second Tracy), and delete another account that I managed. All in all, the phone call was totally worth the time spent.

    I hope you find yourself planning a Walt Disney World vacation very soon with those Friends and Family who make the “cut”! 

    Happy Planning,
thumbnail image for Tracy

Meet the Panelist: Tracy, Illinois

GAWRSH! Hiya pals! I am a Goofy-loving mom of 2, who is married to my real-life Prince Charming. My family supports my passion for all things Disney. Walt Disney World was my very first vacation, when I was just 3 months old, and I recently completed my 73rd trip to a Disney location! I have been fortune enough to parasail high above the Disney Fantasy, attend opening day of Batuu, snorkel in the lagoon at Disney's Aulani, and SO MUCH MORE! I can't wait to help you plan your Disney vacation! 

Learn More About Tracy

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