Special Needs Family with Mirabel; girl in costume; Encanto
  • On Sep 22, 2023
    Lisa from HI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to register for the disability access, but it doesn't let me live video chat with a member

    Hey there, Lisa!  Welcome to planDisney!

    I'm thrilled to know you're getting ready for your upcoming adventure at Disneyland Resort with your Mouseketeers. The Happiest Place On Earth is all about making magical memories for everyone, and it's awesome to see you're planning ahead for a smooth and enjoyable experience!

    The Disability Access Service (DAS) is your secret weapon for an extra smooth visit. At the Disneyland Resort, everyone is welcome, and that ain’t no passing craze! 

    You can request a live video chat to pre-register for the DAS between 2 to 30 days before your visit, so you’re spot-on with your timing. If the video chat feature isn’t working for you, Hakuna Matata! You can always reach out to Disability Services by phone at (407) 560-2547.  or shoot them an email at disability.services@disneyland.com. They're always as was as Rafiki when it comes to lending helpful guidance.

    Now, if none of those options work out for you before your arrival in just a few days, Lisa, don't fret! You can request DAS in person at any Guest Service Desk at the Resort.  Pro tip: I find that Chamber of Commerce on Buena Vista Street at Disney California Adventure Park tends to have the shortest wait times!
    I hope this is the problem-free philosophy you were looking for, Lisa! Please swing by again soon if you have any more questions! I’d love to hear about the adventures you're cooking up, and I'm always here to dish out some handy tips!

    You’ve got a friend in me,
thumbnail image for Danielle

Meet the Panelist: Danielle, California

I'm Danielle, a happy wife, toddler mom and educator who grew up just around the riverbend from the Disneyland Resort. I love to find ways to experience all of the magic that The Happiest Place On Earth has to offer. I always find the yummiest snacks, take practically perfect photos and add magic to a romantic night out. I'm thrilled to share ways to keep our little ones happy and cozy in the parks and hotels, so if you're feeling overwhelmed planning your dream trip, then you've got a friend in me! Learn More About Danielle

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