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  • On Mar 19, 2022
    Tara from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to reassign a ticket on the mydisney app but the function has been down for two days. I have been on hold for two hours over two days. Can someone please help me ?

    Hi Tara,

    Welcome to planDisney!

    I’m sorry to hear that you’ve been having some trouble reassigning your ticket within the My Disney Experience mobile app. Hopefully some of the tips below will help!

    First, I suggest signing out of your app then signing back into it. Also, make sure that your app is up to date within your phone’s applications. After both are done, simply sign back in and go to “Tickets and Passes” to reassign that ticket. Maybe your app just needed a quick refresh!

    If this doesn’t work, let’s try reassigning on My Disney Experience online. Sign in via the Walt Disney World Resort Website and once you’re in go to the “My Plans” section. If you scroll a bit, you’ll see two tabs “Daily Itinerary” and “Tickets and Memory Maker”, select “Tickets and Memory Maker”. Now just look for the guest and select “Reassign Ticket”!

    If neither of the above helps, I suggest reaching back out to the My Disney Experience and MagicBands help desk. One thing I like to do is call first thing in the morning. I set a reminder around 7:00 a.m. so I can get in the call queue, maybe try doing this one day to see if it’ll make a difference!

    I hope this “Bit By Bryanna” is helpful as you prepare for you Walt Disney World Resort vacation this spring. If you have any other vacation or planning questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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