Captain Mickey with Mom and son
  • On Jun 3, 2022
    Shayna from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I've been trying to reach disney cruise line on phone and so far I am still on hold and it been 3 hours and I was hoping if anyone else having that problem too? And if that the case what the best way to talk to an agent? Besides email as well.

    Hello there, Shayna. Welcome back to the planDisney panel. My pals and I are happy that you cruised our way and we are here to help.

    I'm so sorry to hear that you've been having a difficult time reaching the Disney Cruise Line. Due to a recent systems upgrade and some enhancements happening on the website, wait times to reach an agent by phone have been elevated. You are not alone! I call Disney Cruise Line on a regular basis and have been experiencing wait times as you mentioned. I find it best to call early in the day.

    Alternatively, you can reach out via the chat option if it is available when you are on the website. Sign in to your profile and then head to the Help Center on the website to see if the option to chat appears. 

    If you are needing to request assistance with Special Services, there is a dedicated line and email address for these requests. You can find it under the Request Special Services heading here

    I wish I could wave a magic wand to help, but I hope that I've at least sprinkled some pixie dust your way. Please visit planDisney again if you have more questions.

    Adventure is out there, 

thumbnail image for Adrianna

Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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