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  • On Apr 21, 2024
    Abel from OR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have been trying to purchase tickets for a week now and every time I try it says there is an error. I have used different devices, different accounts, and different cards but still doesn’t work. My question is why am I having trouble purchasing tickets?

    Hiya Abel,

    Welcome to planDisney! Thank you for submitting your question to us!

    I’m sorry you are having trouble purchasing theme park tickets! There are several ways we can try to ensure you can purchase tickets to visit the Happiest Place on Earth! All it will take is faith, trust, and a little pixie dust!

    If it is a technology issue, perhaps a full computer restart is needed. Log out of your Disney account and complete a full restart. If you are attempting to purchase from a mobile phone through the Disneyland app, check and see that you are using the most up-to-date feature and update it if necessary. Then attempt again to purchase tickets. 

    If those tricks don’t work, don’t fear! You can speak with a friendly Cast Member on the Tickets line for further assistance! They will be able to review your account, help with ticket purchases, and can also offer support in selecting theme park reservations, which are required along with theme park tickets for park admission. Then all that’s left is to count down the days until you visit the Disneyland Resort! 

    If you have other questions about the Disneyland Resort, remember - you’ve got a friend in me!

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Meet the Panelist: Tiffany, Texas

Hi there! My name is Tiffany and I am a social worker and happy haunt from Texas! From the moment I took my first steps down Main Street, U.S.A., I knew I was home. I'd love to help you plan your next visit to The Happiest Place on Earth!  Learn More About Tiffany

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