Hi there, Carla!
Welcome to planDisney! I'm so sorry that you were having a hard time getting your tickets purchased. I hate when there's a snag like that, it's definitely not magical.
I do see on the Theme Park Reservation Availability Calendar that there are no reservations currently open for January 3, 2024, so it's possible that they became unavailable while you were in the process of completing your purchase. In the future, know that you can always call the
"Tickets" phone number to get some extra pixie dust from a Cast Member if you're having a hard time purchasing tickets on the website.
While you probably won't be able to visit the theme parks on the date you'd planned, there's still lots of
holiday magic floating around the Downtown Disney District! Or if you have a little patience you can always choose a new date to visit the parks during one of the
many events recently announced for the resort this year. I'm so excited to see Season of the Force and Pixar Fest returning this year!
I know that plot twists in planning are never fun, but I hope you'll be able to visit the parks really soon, Carla! Sending you all the happy thoughts for a wonderful 2024!
Keep moving forward!
Amanda