Disneyland- Mainstreet Station
  • On Aug 28, 2021
    Tannya from CA Asked

    I’ve been trying to purchase the new magic key pass in monthly payments as I am a Californian resident, but it’s not processing. It will not take my payment. Is only debit card? No credit card? Or I don’t know what seems to be the issue.

    Royal Greetings, Tannya!

    Thank you for taking the time and visiting us at planDisney, we are so happy to help! 

    I am applauding your decision to become a Magic Key holder. The Disneyland Resort has so much to offer, I can’t think of a better way to enjoy it than with a Magic Key. You’ll be able to explore the parks year-round, how exciting!

    It does sound like you are having a little trouble on the website. Let me share a few suggestions that may help. First, make sure that you are signed in to your Disney account. I also recommend checking the address that is linked to your account. Sometimes if your billing and physical address are different, your card might not process. (TIP: Make sure to have also selected the monthly payment box before continuing to check out).

    I also recommend checking the web browser you are using when visiting the official Disneyland Resort website. There are 3 recommended web browsers, so just see if you are using one of them. If you are working off of the Disneyland mobile app, I recommend checking your address and updating the app before continuing.

    Tannya, I hope these suggestions help. If you are still having difficulty, I recommend giving the Magic Key Guest Services line a call. A Cast Member there will be more than happy to help!

    Have a great visit and enjoy your year full of magic!
    -Shantel
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.