Royal Greetings, Tannya!
Thank you for taking the time and visiting us at planDisney, we are so happy to help!
I am applauding your decision to become a
Magic Key holder. The Disneyland Resort has so much to offer, I can’t think of a better way to enjoy it than with a Magic Key. You’ll be able to explore the parks
year-round, how exciting!
It does sound like you are having a little trouble on the website. Let me share a few suggestions that may help. First, make sure that you are
signed in to your Disney account. I also recommend checking the address that is linked to your account. Sometimes if your billing and physical address are different, your card might not process. (TIP: Make sure to have also selected the monthly payment box before continuing to check out).
I also recommend checking the web browser you are using when visiting the official Disneyland Resort website. There
are 3 recommended web browsers, so just see if you are using one of them. If you are working off of the
Disneyland mobile app, I recommend checking your address and updating the app before continuing.
Tannya, I hope these suggestions help. If you are still having difficulty, I recommend giving the
Magic Key Guest Services line a call. A Cast Member there will be more than happy to help!
Have a great visit and enjoy your year full of magic!
-Shantel