Ohanas Best Friend Breakfast; hula dancing; girl; stitch
  • On Mar 22, 2025
    Ryan from BC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to purchase lightning Lane passes but once I select the option in the MDE app, it gets stuck on a loading screen. I am within my lightning Lane window. Any ideas?

    Hey there, Ryan! While I am thrilled to meet you at planDisney and am so excited thinking about your trip to the Most Magical Place on Earth being just around the riverbend, I am not delighted to hear Stitch is wreaking havoc on your planning. 

    Since you are in your eligibility window, you should be able to book Lightning Lane passes without checking into the Heartbreak Hotel. Sometimes, a technical glitch can be easily fixed by force closing and re-opening the My Disney Experience app. I checked, and the app was updated earlier this week, at least for iPhones. You may want to make sure you have the latest version, as "bug fixes" are on the list of update items. If these options don't put Project 626 back on his best behavior, try rebooting your phone.

    If you still need help with this unintended Hawaiian Rollercoaster Ride, call My Disney Experience, MagicBand and MagicBand+. Their Suspicious Minds can hopefully help uncover the issue.

    Ryan, I hope one of the ideas helps get you back to finishing your packing list and ready to pass through the gates welcoming you to Walt Disney World Resort. I also hope the rest of your trip is glitch-free. 

    If we can help with any other questions, please stop back by planDisney. We'll do our best to bring Stitch to the Rescue!

    'Ohana!
    Jana
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Meet the Panelist: Jana, Georgia

Hi, everyone! I’m Jana, a Disney-loving wife and mom from Atlanta. My boys (my husband and sons) are the greatest joys in my life. We have so many magical memories from our vacations at Walt Disney World Resort and aboard Disney Cruise Line. I welcome the chance to share my knowledge and advice in helping you plan your visit to the Most Magical Place on Earth. Learn More About Jana

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