Expedition Everest sisters; Animal Kingdom
  • On Mar 24, 2024
    Deondra from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to purchase genie plus but it is saying it's not allowed in my country. I am in Orlando. Please help.

    Greetings, Deondra, and welcome home! I see you're at Walt Disney World Resort, so thanks for coming to planDisney with your question. I love using Disney Genie+ Service to maximize my time at the theme parks, so let's do some troubleshooting.

    I chatted with a tech-savvy Cast Member who suggested you sign out and back into your My Disney Experience mobile app by scrolling to the bottom of the Welcome screen and tapping "Sign Out." It might not hurt to turn your phone off and back on since it looks like you've just arrived from out of the country, but if you're still having trouble, I have another idea.

    In the app, tap the three lines at the bottom right to access the Welcome screen. Scroll down and tap "Profile" under the Disney Account heading. Next, tap "Account Settings" and log in. Select "More security settings" to be taken to the site in your browser. Look for a gray drop-down menu for country settings and select "English (United States)." 

    If you still can't purchase Disney Genie+ Service, I suggest you stop by Guest Relations near any theme park entrance or look for the blue umbrellas set up throughout the parks. Those Cast Members can work magic! You can also call the My Disney Experience line at (407) 934-7639 if you still need help.

    I hope you're able to experience some thrilling attractions today. My favorite is Expedition Everest - Legend of the Forbidden Mountain at Disney's Animal Kingdom Theme Park. My secret tip is to look for the Single Rider entrance for a shorter wait time, and you don't need Disney Genie+ for that particular queue. The front row is the best!

    Stop by planDisney anytime, Deondra, and have a magical time on your vacation!

    Magic awaits,
    Elaine
thumbnail image for Elaine

Meet the Panelist: Elaine, Florida

Bright Suns! I'm Elaine, a retired teacher dividing my time between my home state of Kentucky and the Sunshine State. I married my college sweetheart, and now that our only son is grown, we are exploring the empty-nest life. My family has been visiting Walt Disney World Resort for over 25 years, so if you have questions about adult-only visits, plant-based meals, thrill attractions, and Florida-resident perks, I'm here for you in full Force. Like Yoda would say, "Trips, we will plan!" Learn More About Elaine

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