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  • On Dec 20, 2021
    Mark from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Trying to purchase Disney Genie + for a day we have tickets and reservations on the app. But I am unable to select people and pay - it reads "How to Purchase: Call your travel agent or the Disney Reservation Center to add Disney Genie+

    Hi, there!

     Welcome to planDisney, Mark. I'm so glad you stopped by! It looks like you'll be enjoying a Walt Disney World Resort vacation in just a few days. It's the very best kind if you ask me!

     The new Disney Genie Service is really exciting. This complimentary feature on the My Disney Experience mobile app is designed to optimize your time and maximize your fun in the theme parks! With the purchase of Disney Genie+ Service, you can take your Disney day to the next level with access to the Lightning Lane entrances of fan-favorite attractions across all four theme parks. What could be better than that?

     I'm sorry to hear you're having trouble adding Disney Genie+ Service to your existing Theme Park Tickets. Technical difficulties aren't the least bit magical, are they?  You should be able to purchase Disney Genie+ Service on the My Disney Experience mobile app. Start by tapping on the three little horizontal lines in the bottom right corner of the app home screen and then tap on the "My Genie Day" box. To purchase Disney Genie+ Service the day of your visit to a theme park, tap on the purple banner that says, "Get Disney Genie+ for Today" and follow the prompts to complete the purchase. To purchase Disney Genie+ Service ahead of time, tap on "Change Day" underneath the "My Day" tab. Select the calendar date you'd like to purchase Disney Genie+ Service for, and then tap on the purple banner that says, "Get Disney Genie+ for Today."

     If following those steps doesn't help, not to worry! Stop by the Front Desk of your Disney Resorts Collection hotel when you arrive or Guest Services at any of the theme parks. A friendly Cast Member will be happy to assist you in adding Disney Genie+ Service to your Disney day!

     Did you know the purchase of Disney Genie+ Service includes new Disney PhotoPass Lenses and exclusive audio tales? The Disney PhotoPass Lenses are super fun. Be sure to take advantage of these magical extras!

     I hope this was helpful, Mark. I'm wishing you a magical visit to the Walt Disney World Resort!

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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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