Hi, there!
Welcome to planDisney, Mark. I'm so glad you stopped by! It looks like you'll be enjoying a Walt Disney World Resort vacation in just a few days. It's the very best kind if you ask me!
The new
Disney Genie Service is really exciting. This complimentary feature on the
My Disney Experience mobile app is designed to optimize your time and maximize your fun in the theme parks! With the purchase of
Disney Genie+ Service, you can take your Disney day to the
next level with access to the Lightning Lane entrances of fan-favorite attractions across all four theme parks. What could be better than that?
I'm sorry to hear you're having trouble adding Disney Genie+ Service to your existing Theme Park Tickets. Technical difficulties aren't the least bit magical, are they? You should be able to purchase Disney Genie+ Service on the My Disney Experience mobile app. Start by tapping on the three little horizontal lines in the bottom right corner of the app home screen and then tap on the "My Genie Day" box. To purchase Disney Genie+ Service the day of your visit to a theme park, tap on the purple banner that says, "Get Disney Genie+ for Today" and follow the prompts to complete the purchase. To purchase Disney Genie+ Service ahead of time, tap on "Change Day" underneath the "My Day" tab. Select the calendar date you'd like to purchase Disney Genie+ Service for, and then tap on the purple banner that says, "Get Disney Genie+ for Today."
If following those steps doesn't help, not to worry! Stop by the Front Desk of your Disney Resorts Collection hotel when you arrive or Guest Services at any of the theme parks. A friendly Cast Member will be happy to assist you in adding Disney Genie+ Service to your Disney day!
Did you know the purchase of Disney Genie+ Service includes new
Disney PhotoPass Lenses and exclusive audio tales? The Disney PhotoPass Lenses are super fun. Be sure to take advantage of these magical extras!
I hope this was helpful, Mark. I'm wishing you a magical visit to the Walt Disney World Resort!
Ashley