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  • On Mar 4, 2023
    William from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Trying to pre-register our son in DAS for a class trip to WDW. While we created a My Disney Experience account for him, the system will not permit him to undertake the live video chat. Can we register him under our account w/o attending Disney ourselves?

    Hi there, William! Welcome to planDisney!

    Oh boy, it sounds like you're getting all your Donald Ducks in a row for your son's upcoming class trip to Walt Disney World Resort! With so much to see and do, he's sure to have a memorable time. I'd love to help with your plans so he doesn't miss a minute of the magic! 

    William, I know you're looking into the Disability Access Service (DAS) for your son. I spoke with a Cast Member and was given a few recommendations. First, make sure that your son's theme park tickets are linked to his My Disney Experience account. Also, be sure that you've made his theme park reservations with the Disney Park Pass system. These are important steps to reserve the parks he's planning on visiting, and will also help as he registers for the Disability Access Service.

    If his theme park tickets are linked and his theme park reservations are made, and if you still aren't able to register through the live chat, the next recommendation was to request a live video chat through an adult's account. Be sure that your son (the one requesting the Disability Access Service) is present during the chat. Explain your situation to a Cast Member and they will help you with the next steps available to you! Of course, if you run into any issues with the above steps, you can always call a Cast Member for more assistance. 

    Since your son already has a My Disney Experience account, you may want to look into downloading the My Disney Experience app for him (if he has a mobile device). This app will allow him to check wait times for attractions, view park maps, mobile order food, and even request return times with DAS! 

    I'm sending all the faith, trust, and pixie dust for your son's upcoming trip! If you have any other questions, please write to us again.

    You've got a friend in me!
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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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