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Mother, Son, Giraffe, Kilimanjaro Safaris, Animal Kingdom, Savannah
  • On Dec 28, 2012
    Stacy from CT Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to make a payment online to my existing reservation. On the new website, it says there are no matching reservations to my confirmation number. Is this just a glitch or should I call and make a payment over the phone?

    Hi there Stacy, 

    There have been a lot of changes taking place on the Walt Disney World website with the implementation of the all new My Disney Experience feature!  If you added your reservation to your Disney online account prior to December 12, that is probably the reason.  You can click here to link your reservations to the new website.  Just enter in your confirmation number when prompted and your reservations should appear in the "My Disney Experience" section of the new site!

    If you are still having trouble, please contact support at (407) 939-4357.

    Best Wishes,

    Amanda F.
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Meet the Panelist: Amanda, California

Greetings from California! I am here to help make your visit to the Disney Parks as pixie-dusted as possible! As a regular to both Disneyland and Walt Disney World, I am ready to put my coast-to-coast Disney Parks knowledge to work for YOU! Learn More About Amanda

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