• On Aug 6, 2021
    Eva from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to make a payment on the balance for my vacation & cant for the life of me find where to make a payment. Ive gone to "My Reservations" & My Disney Experience but THERE IS NO PAYMENT OPTION THERE. Why is this so hard?

    Hi Eva!

    I'm so sorry to hEAR you're having issues making an online payment on your Walt Disney World Resort vacation package. I can help walk you through some steps to take to try and resolve the issue:

    • Sign in to your My Disney Experience account on the Walt Disney World website, and go to the "My Plans" page to check and make sure your reservation has been successfully linked to your account.
    • If you see that your reservation is not linked, hover over the "Resort Hotel" tab and select "Link a Reservation."
    • Follow the prompts to enter your reservation confirmation number and the name of the lead guest on the reservation.
    • Once successfully linked, you should see an option to "Make a Payment" at the top of the page.
    If you follow all of these steps and still do not see the "Make a Payment" option, I encourage you to reach out to a Cast Member for assistance. You can contact a Cast Member by using this online email form (make sure to include all of your reservation information and select "Disney Resort Hotel Reservations" as the subject line), or by calling (407)939-7675. Please note: If you have a "room-only" reservation, you will pay off your balance when you arrive at your Disney Resort hotel.

    I hope this helps, and you'll soon be able to make a payment toward your existing balance on your vacation.

    Here at planDisney, we are not Cast Members or travel agents. Our panel is made up of moms, dads, grandparents, and more - who are Guests, just like you. We draw from our own personal Disney vacation experiences to offer guidance to Guests who are planning their own Disney adventures! I encourage you to follow planDisney on Instagram for our latest and most recent planning tips, advice, and must-dos.

    I hope you have a magical Walt Disney World Resort vacation in September, and make memories to last a lifetime!
    Diane W.  
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Meet the Panelist: Diane, Alabama

"Dream It! Plan It! Do It!" – that's my motto! If you've always dreamed of a magical visit to Walt Disney World Resort, or sailing away with Captain Mickey on a Disney Cruise, I'd love to help you plan and make the most of your vacation. My favorite getaway is a Land and Sea adventure - from Cinderella Castle to sand castles! Learn More About Diane

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