Cinderella Castle 50th Day
  • On Sep 7, 2021
    Michelle from NY Asked

    I am trying to make park rsvp and am having trouble. I need to change one of my park entry days, I removed my party but it won't work. Also I think the problem may be that I have 7 people in my party, but one ticket was bought separately?

    Hi, there!

     Welcome to planDisney, Michelle. It looks like you'll be traveling to the Walt Disney World Resort in just a few days! How exciting. Let's make sure you're all set to enjoy a magical visit!

     I'm not sure why you may be experiencing difficulty getting your Theme Park Reservations booked. You first want to make sure that everyone in your party has valid admission and that they're added to your Family & Friends list on My Disney Experience. Even if one of the tickets was purchased separately from the others, there should be no trouble making your Theme Park Reservations as long as that ticket is assigned to someone on your Family & Friends list!

     It sounds like you were able to book at least one Theme Park Reservation for your party. If you'd like to modify it for entry into a different theme park, no problem. We just need to cancel the one you have and then book a new reservation. Start by finding the Disney Park Pass you'd like to change in your plans on My Disney Experience. When you find the Disney Park Pass you'd like to change, click on the blue "View Details" button. You'll be directed to a page that lists all the details of that pass along with an option to cancel the reservation. Click on the option to cancel and select everyone in your party that you'd like to cancel the reservation for before confirming. Once you've confirmed the cancellation, you can go ahead and make a new Theme Park Reservation via the Disney Park Pass System. 

     If you continue to experience any difficulty, I encourage you to call the My Disney Experience Team at (407) 939-4357. A friendly Cast Member there will be happy to assist you! I once had some trouble managing vacation plans for my family of 14, and a Cast Member was able to manually resolve the issue on my account. It was such a relief!

     I hope this was helpful, Michelle. I'm wishing you a magical visit to the Walt Disney World Resort!

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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