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  • On Jun 10, 2021
    Rita from AZ Asked

    I am trying to make Park reservations at WDW during our stay Dec 6-13. We have annual passes but it will not allow us to book past our first full day of Dec 7th. I have been on hold for more than 90 minutes . Can you help,

    Hi Rita,

    Welcome to planDisney! I am so happy to see you stopping by with a great question! And I am delighted to greet a fellow member of the Annual Passholder family.

    My first concern would be that your resort hotel stay is not properly linked in My Disney Experience. So, double-check to make sure your resort hotel is linked. The only other potential problem could be related to your Annual Passes. Double-check the expiration dates and make sure they are linked in My Disney Experience. If your Annual Pass expiration dates are beyond the dates of your trip and those passes are linked in My Disney Experience and you still cannot make Disney Park Pass system reservations, I suggest that you contact a Cast Member by phone.

    Last year, I had a similar situation happen. I was making Disney Park Pass system reservations. I had a resort hotel stay linked in My Disney Experience but the system would not let me reserve one particular day despite the fact that the theme park reservation availability calendar showed availability. I contacted a Cast Member by phone and they were able to assist me with making park pass reservations for that day. 

    Rita, I am so excited to see that you are planning to visit during the Holidays at Walt Disney World Resort! This is a wonderful time of year to visit. We are keeping our eyes on the Disney Parks Blog for updates to holiday experiences and we are following the operational updates to make note of changes to theme park and dining experiences. Sending a little extra pixie dust trusting that you will get those park pass reservations made!

    Magic and memories,
    Donyell

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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