• On Oct 15, 2021
    Darlene from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to make my park reservation and it keeps saying cannot find park information

    Hi Darlene,

    Welcome to planDisney! I am delighted to see you planning a trip to the Walt Disney World Resort!

    I am sorry to hear that you are having difficulty making a Disney Park Pass system reservation. It sounds like your theme park tickets or other valid admission might not be linked in your My Disney Experience account.

    To check to see if your tickets are linked, log into My Disney Experience. From a computer, click on My Plans and then click on Tickets & Memory Maker (which should be on the left-hand side of the screen). From there, if you need to link the tickets, log into your My Disney Experience account, click on Add More Plans, and then click on Link Reservations and Purchases. If you are using the My Disney Experience Mobile App, click on the three bars in the bottom of the screen, and then click on Tickets and Passes. If you do not see your tickets or other admission, you need to link them. To link them from the mobile app, click on the Tickets and Passes link and, if you do not see an option to link tickets, click on the plus sign at the top of the screen.

    Once your tickets are linked, you should be able to make park pass reservations! If your tickets are linked and you are still having trouble making park pass reservations, I suggest that you contact a Cast Member in Website Support by phone. 

    Darlene, I trust you will get those park pass reservations made! We cannot wait to welcome you for an Incredible Disney day!

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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