Family on dock at Yacht and Beach
  • On Mar 18, 2022
    Tina from IA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I have been trying all morning to pull up my magicbands on the MDE app. I have logged into different accounts and I keep getting an error that it either can't access my magicbands or cards at this time or I have no magic bands to manage.

    Hi Tina,

    Welcome to planDisney and thank you for your question!

    Sorry to hear that you’re not able to see your MagicBands in your My Disney Experience mobile app, here are a few suggestions that may help!

    First, I suggest signing out of the app completely then signing back in. You’ll also want to make sure your My Disney Experience mobile app is up to date within your phone’s applications. Doing both of these things might help the app refresh! Next, select the three lines in the lower right corner, scroll down to “My Profile”, and select “MagicBands & Cards”. Hopefully you’re able to see them!

    If the above doesn’t work, let’s try looking on the Walt Disney World Resort Website. On the right side of the home page, you’ll want to select the “My Disney Experience” tab and once you’re signed in, select the option for “My MagicBands and Cards”, this should take you to the page you’re looking for.

    If for some reason neither option works, definitely reach out to the My Disney Experience and MagicBands help desk. They should hopefully be able to help you with your access to your MagicBands online. Once you’re in, make sure to activate or deactivate any MagicBands for your trip. You’ll also want to make sure your PIN is up to date so you’re able to purchase things with just the tap of your MagicBand!

    I hope this “Bit By Bryanna” is helpful as you prepare to enter the World’s Most Magical Celebration this week! If you have any other last minute planning or vacation questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

    Bryanna
thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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