• On Oct 11, 2021
    Traci from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Trying to make mobile passes but it’s not showing all members of our party

    Hi Traci! Welcome to planDisney!

    You'll be heading to the Walt Disney World Resort theme parks in just a few days! Are you SO excited? You should be! There is a lot to experience, especially since the Walt Disney World Resort 50th anniversary celebration kicked off earlier this month. You will make so many amazing memories!

    Sometimes, there are glitches when using the My Disney Experience mobile app, so the first thing I would suggest you do is to make sure that your phone has the most up-to-date version installed for both your phone's software and the My Disney Experience mobile app. Then, check to see if everyone in your party is showing up when you try to create a Disney MagicMobile pass.

    If it is still not showing everyone, you will need to give Disney's tech team a call at (407) 939-4357 and speak with a Cast Member that can help walk you through the process. Hopefully, it's an easy fix to get your passes all set up! No worries if you aren't able to get the passes set up before your visit, though. You can also stop by any of the Walt Disney World theme park ticket booths to pick up admission cards to use as your ticket instead.

    I hope you have the BEST vacation, Traci! Please let us know if you have any other questions.

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Meet the Panelist: Tabitha, Tennessee

Hello all! I'm a happily married, proud mom to two young children, and I love to plan trips to Walt Disney World Resort. One of my favorite things about taking a Disney Parks vacation is that there is always something new and wonderful to discover, no matter if this is your first trip or if you visit multiple times per year. I'm excited to help you plan your next adventure!
Learn More About Tabitha

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