Mom and Daughter in Cars Land
  • On Aug 25, 2021
    Krystal from TX Asked

    When I am trying to link my tickets to make theme park reservations it will not accept mine or my husbands name, it continues to say add a valid first and last name. I have military 4 day park hopper

    Hey Howdy Hey, Krystal!

    Thanks for riding on over to us at planDisney, I’ll be more than happy to help. Let me first begin with a huge thank you from my military family to yours, “Thank you!”. I’m so happy to see that you and your family will be on your way to The Happiest Place on Earth very soon. Just think, you’ll be riding like the wind in no time!

    Not to worry, this does sound like a quick fix and has happened to me in the past. I find that if I’m having trouble with one platform, switching to the other usually does the trick. For example, if you are linking your tickets on the mobile app, try using the desktop site. I also recommend making sure that your app is up-to-date or that you are using one of the recommended browsers. I also found that typing in the ticket’s barcode worked out better than taking a photo when linking our tickets. So you might want to try that as well.

    I hope these tips and tricks help get your tickets linked. Once linked, you’ll want to schedule your Theme Park Reservations. Availability for September looks good, so your travel dates should be just fine. Don’t wait any longer though, schedule those as soon as possible! If you are still having trouble linking your tickets, go ahead and give the Ticket Service line a call. A Cast Member there will be more than happy to help get this situated for you. 

    Have the best time, Krystal, and please be sure to let us know if there’s anything else we can help with.

    You’re my Favorite Deputy!
    -Shantel
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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