Radiator Springs
  • On Apr 11, 2022
    Sarah from OR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Trying to link tickets to app but am getting an error scanning my ticket QR code

    Hey there, Sarah! Thanks for stopping by planDisney with your question. Let’s see if we can figure out how to link your tickets

    There are two ways to link tickets in the Disneyland mobile app, either by manually entering the ticket ID number or scanning the barcode. You mentioned a QR code so I wonder if you’re trying to scan the park reservation instead. You'll want to make sure you're looking for an 18-digit ID number. 

    In the app, go to Tickets and Passes, click the “+” in the top right corner and select “Link Tickets & Passes.” That will prompt you to scan the barcode of the ticket (which you can do from a physical ticket or the electronic ticket on someone else’s phone.) You can also click the link to manually enter the 18-digit ID number. 

    If you’re still having issues, I would contact Ticket Services prior to your arrival, or talk to a Cast Member at the Disneyland Resort Main Entrance Ticket Booth. If you can't link the tickets in advance of your arrival, no worries, just take the physical tickets with you and someone at Disneyland Resort can help you link them. 

    I hope you’re excited about the magic awaiting you at the parks, Sarah! You’ll be just in time in catch the tail end of the Disney California Adventure Food & Wine Festival, running through April 26. Be sure to check out the festival marketplace kiosks for unique small bites, both sweet and savory! 

    Bye for now,

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Meet the Panelist: Kamini, California

Greetings from the Golden State! Like Elastigirl, I am a committed wife and mom, resourceful, passionate, and will stretch to any length for my loved ones! Two of my favorite places to spend time with my family are Disneyland Resort, and Aulani, A Disney Resort & Spa. Being there is a treat for all the senses - the amazing sights, sounds, aromas, and flavors make us smile from ear to ear. I have decades of magical Disney moments woven into my heart, and I can't wait to share the magic with you! Learn More About Kamini

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