Mother and Father; iPad
  • On Apr 9, 2025
    Julianne from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to link tickets to my account so I can manage our travel and the app won't allow me to press submit

    Welcome to planDisney, Julianne!
    We're so glad you've stopped by, and it’s a joy to help you get ready for your magical Walt Disney World adventure!

    It’s fantastic to hear that you already have your theme park tickets! What an exciting step toward making unforgettable memories! 

    If you’re having a bit of trouble with the My Disney Experience mobile app, you’re definitely not alone. Sometimes that mischievous Stitch likes to cause just a little bit of digital mischief! When things get a bit glitchy, I’ve found that switching over to the My Disney Experience website on a desktop or laptop can make a world of difference. The layout is often easier to navigate, and it may offer a smoother experience when managing plans, linking tickets, or making park reservations.

    Make sure your app is updated to the latest version, and try logging out and back in or clearing your cache if things still aren’t working. You can also try uninstalling and reinstalling the app if it's acting extra goofy. And remember, if things get tricky, Cast Members are just a call away and always happy to help walk you through the process.

    Let me know if you'd like step-by-step help with linking tickets, MagicBands, or making Lightning Lane selections. We’re here to make your planning as magical and stress-free as possible!

    Toodles,
    Korliss
thumbnail image for Korliss

Meet the Panelist: Korliss, Alabama

My love for all things Disney began at the age of three, thanks to my parents. Today, that passion is shared with my own Prince, Princess, husband, and extended family, all of whom adore the magic of Walt Disney World just as much as I do. I’m thrilled to share that passion with you and help make your next Disney vacation truly unforgettable! Learn More About Korliss

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.