Cinderella Castle Detail
  • On Jan 2, 2022
    Morris from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have been trying to link my purchased tickets to my account and not working. I keep getting a blue screen. I have tried the app , website on both mobile and desktop. No difference. Please help!!

    Greetings, Morris,

    We thank you for consulting planDisney, and would be honoured to assist you with this issue, as it happens periodically - rest assured, the solution is here!

    Technical difficulties causing issues with linking a Disney Theme Park ticket to your Disney account, often are a result of a web browser, particularly for Guests relying on Microsoft Internet Explorer 8, or earlier versions. If you are a Microsoft user, then we recommend you upgrade to a recent browser.

    As well, please make sure that your web browser is one of our recommended browsers because is designed for viewing with Mozilla Firefox, Google Chrome, Safari, and Microsoft Edge, as well as modern mobile web browsers such as Safari on Apple iOS, and Chrome for Mobile on Google Android. For your convenience, Morris, I have included links to upgrade or download a web browser.

    Morris, I invite you to view our Special Offers, Deals & Discounts in preparation for your Walt Disney World Resort vacation, and if you have already secured a reservation at one of our Disney Resorts Collection hotels, once you link your Theme Park tickets, I recommend you make your Disney Park Pass reservations.

    Walt Disney World Resort offers the Disney Genie and Disney Genie+ services – a personal itinerary builder based on your favored Theme Park attractions and experiences, including dining. Disney Genie will map out a loose itinerary based on wait times for your selected attractions, allowing you the flexibility to choose what you like to do. Simply check the “Tip Board” in Disney Genie for up-to-date information via your My Disney Experience mobile app.

    We hope this advice is helpful to you, Morris, and if you are still experiencing technical difficulties, please contact our Technical Team at (407) 939-7765, who will help you resolve any issues.

    Best Disney Wishes ~ Jacqueline
thumbnail image for Jacqueline

Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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