Greetings, Morris,
We thank you for consulting
planDisney, and would be honoured to assist you with this issue, as it happens periodically - rest assured, the solution is here!
Technical difficulties causing issues with
linking a Disney Theme Park ticket to your Disney account, often are a result of a web browser, particularly for Guests relying on Microsoft Internet Explorer 8, or earlier versions. If you are a Microsoft user, then we recommend you upgrade to a recent browser.
As well, please make sure that your web browser is one of our recommended browsers because disneyworld.com is designed for viewing with Mozilla Firefox, Google Chrome, Safari, and Microsoft Edge, as well as modern mobile web browsers such as Safari on Apple iOS, and Chrome for Mobile on Google Android. For your convenience, Morris, I have included
links to upgrade or download a web browser.
Morris, I invite you to view our
Special Offers, Deals & Discounts in preparation for your Walt Disney World Resort vacation, and if you have already secured a reservation at one of our
Disney Resorts Collection hotels, once you link your Theme Park tickets, I recommend you make your
Disney Park Pass reservations.
Walt Disney World Resort offers the
Disney Genie and Disney Genie+ services – a personal itinerary builder based on your favored Theme Park attractions and experiences, including dining. Disney Genie will map out a loose itinerary based on wait times for your selected attractions, allowing you the flexibility to choose what you like to do. Simply check the “Tip Board” in Disney Genie for up-to-date information via your
My Disney Experience mobile app.
We hope this advice is helpful to you, Morris, and if you are still experiencing technical difficulties, please contact our Technical Team at (407) 939-7765, who will help you resolve any issues.
Best Disney Wishes ~ Jacqueline