Greetings, Rachel and thank you for consulting planDisney!
I apologize for the challenges in attempting to link your Disneyland Resort theme park admission and I appreciate your great patience!
Rachel, I am going to ask for your patience once again using the
Disneyland Mobile App as I find it much easier to use when linking any type of ticket or reservation and most importantly, you will be able to scan the barcode and QR Code. First, kindly open your mobile device Settings and click on Notifications, look for "Disneyland" and enable Notifications. Then, let's make sure all updates are intact. Now, in the Disneyland Mobile App, let's make sure you have enabled all notifications by going into your My Profile and from there enabling your Mobile Device Notifications. These functions will enable the Disneyland Mobile App to function well and to provide you with the necessary push notifications before and during your visit.
Here is how to link your Disneyland Resort theme park tickets using the Disneyland Mobile App.
1. Open the Disneyland Mobile App, tap on the three stacked lines on the bottom right.
2. On the Welcome Rachel page tap Tickets and Passes, and on that page you will be able to scan your QR Code, or you can enter the ID number on the tickets manually one at a time.
I hope this is helpful, Rachel, if you still experience difficulties please call
Disneyland Resort - Website Support for resolution as you will need to secure a
Disneyland Resort - Theme Park Reservation in advance of your arrival.
Tip:
When loading a payment method in your Disneyland Mobile App you will enjoy
Mobile Food & Beverage Ordering during your visit.
I hope this information is helpful, Rachel and I wish you the happiest visit to Disneyland Resort.
~Jacqueline