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  • On Aug 21, 2016
    Dee from ME Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to help a single mom plan a trip for her and her two daughters. The younger of the two has epilepsy and intellectual disabilities because of it. Is there a specific person or department I should contact to help them get set up for their trip?

    Hi Dee!

    How nice of you to help your friend with her planning! As you probably know, Walt Disney World offers many wonderful services for those with disabilities including Stroller and Wheelchair Rental, Rider Switch, Companion Restrooms and more. Take a look at the Walt Disney World website for detailed information about these services and the best way to plan for them. Also, be sure to have her stop by Guest Services near the Park entrance as soon as they arrive and request a Disabilities Access Service Card. This is available to those who have a difficult time standing in a normal line, due to a disability. When they receive this card, they will also be given a return time for a Ride or Attraction, based on current wait times. After they are finished with the first Ride or Attraction, they can visit one of several kiosks located throughout the Parks to request a return time for another one. This is a fantastic system that they can participate in all day long, every day they are visiting Parks. I have a special needs son and the Disability Access Service Card certainly makes SUCH a difference for him. I know your friend and her daughters will love it too!

    Thanks for stopping by the Disney Parks Moms Panel with your question. Let us know if we can help you with any other planning tips. Have a magical day!

    -Nancy-
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Meet the Panelist: Nancy, Utah

Hi, I'm Nancy. I'm a mother to 8, grandmother to 9 and just about to celebrate 36 years of marriage to one amazing guy! There are few things that make me happier than spending time with my family and nowhere I would rather do that than at Walt Disney World. I'm so excited to help you with your questions about planning your own magical vacations and to share my ideas of how you can make your own special Disney memories that you will cherish forever and ever!  Learn More About Nancy

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