• On Mar 31, 2019
    Jen from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’ve been trying to find an orange bird mug to replace my daughters broken one. It is not online. We bought it at Hollywood studios. We are coming up again but for Animal kingdom. I would love to be able to have it sent to our room for her b-day. Ideas?

    Welcome to the Disney Parks Moms Panel, Jen!

    Happy birthday to your daughter! I celebrated my birthday at Walt Disney World a few months ago and it was truly the BEST DAY EVER. I'm wishing your daughter so much magic on her special day.

    Ah, the sad saga of the broken Walt Disney World Resort souvenir mug. So many of us on the Moms Panel have experienced this sadness, and we are rooting for a magical resolution.

    The first place I'd check is Disney Floral & Gifts. While they offer many gift basket options, their Magic Makers will also customize, and it's worth a call to them at (407) WDW-GIFT to share your vision. Provide as much information as you can – if you still have the mug and it has a code on the bottom, that will be a big help to them. As someone who has received an in-room celebration, I can tell you: it's such a special feeling!

    If that option doesn't work, reach out to the Cast Members in Merchandise Guest Services at (877) 560-6477 or by emailing merchandise.guest.services@DisneyParks.com. Provide as many details about the mug as you can – where and when it was purchased, any numbers or information on it, and a detailed description or photo. They may be able to find out if it's still available, or if there is something comparable.

    I'm sending so much Citrus-Swirl-flavored and orange-colored pixie dust for your birthday mug quest! Have so much fun on your birthday visit to Disney's Animal Kingdom, and don't forget to get a birthday button from Guest Relations so your daughter can get birthday wishes from fellow Guests and Cast Members throughout her big day. Party up!

    Wishing you a magical vacation,
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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