Characters and family at Stormalong Bay
  • On Mar 1, 2022
    Scott from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to figure out if it matters if my hotel reservation has the proper names on it connected to the Disney App. I have called the hotel and it's right with them, but when I connected it to the app it isn't and I can't edit it.

    Hi Scott,

    Welcome to planDisney!

    Scott, since you confirmed with your Disney Resorts Collection hotel, you should be all set from a reservation point of view.

    One suggestion I do have is signing out and signing back into your My Disney Experience mobile app. This might refresh your app so it shows the correct information. I think it’s super helpful to have your hotel linked in your My Disney Experience mobile app because you can access your room key, look at a map of the Resort, and even mobile order at select restaurants all from the palm of your hand! So, it will be pretty important to have the correct information in the app. 

    Another thing you could do is reach out to the My Disney Experience and MagicBands help desk. They might be able to walk you through re-linking your reservation so the correct hotel shows up. If you’ve already created your Disney Park Pass reservations for your Theme Park tickets, you’ll want to remind the Cast Member of that and also have your confirmation number handy. Currently, the phone lines open around 7:00 a.m. Eastern. I suggest setting a reminder to call so you’re among some of the first guests on the line!

    I hope this “Bit By Bryanna” is helpful as you prepare for the World’s Most Magical Celebration this April. If you have any other vacation or planning questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

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Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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