Cinderella Castle Detail
  • On Apr 2, 2023
    Sharon from IA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to enter a will call ID that I have for a free days park passes and memory maker but it keeps giving me an error.

    Welcome to planDisney, Sharon!

    Thank you for thinking of us to help problem solve your ticketing issue, it means a lot to our team that you value our guidance and advice. I’m sorry to hear you’re having troubles but am thrilled to know you have a future visit in mind to use these passes! Let’s look at your options and see what’s possible together. 

    If you have these special ticket vouchers for theme park entry and Memory Maker, it may have meant that something in the past didn’t go as planned on a Walt Disney World Resort vacation. Disney is amazing at making things right, so I hope this future visit resets the tone for more magical vacations to come! Or perhaps you were gifted these special tickets through a fundraiser or won them through an event. Whatever the reason for receiving these magical tickets, they are unique from any other traditional theme park ticket that is offered to most Guests through the Walt Disney World website or other official outlets and could be the cause of these errors.

    I advise you to call the Walt Disney World Resort, as they can securely investigate your account and the details of these tickets to then understand how to properly link them and enable you to use them when you’re ready. Please have the tickets and your My Disney Experience account information available when you call; if you have not yet established a Disney account they will also get you set up correctly to link these magical vouchers.

    Once you have the tickets and Memory Maker linked to your My Disney Experience, be sure to make a theme park reservation for your visit. This is now a required procedure that ensures your entry into the theme park you made the reservation for on a specific day, for specific people in your travel party. You may still hop to another park at 2:00 P.M. if your ticket allows it, and no second reservation is needed to enjoy that second theme park in a day.

    With Memory Maker, you will have all your vacation photos in one special place which can be shared by your travel party family and friends! I love to take advantage of this service during our theme park days by stopping to pose for any Disney PhotoPass Photographer we see. This team recently transitioned to bright green costumes, so keep an eye out for them and be sure to get all those must-have iconic images. Memory Maker recently released a new product called Disney PhotoPass Video Memories included with your account that allows you to make fun shareable videos from your Disney vacation photos!

    I hope you get your tickets linked quickly and seamlessly with one call to a friendly Cast Member, Sharon. Please don’t hesitate to ask us any additional questions to help make the most of your magical visit!

    Wishing you a practically perfect vacation,
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Meet the Panelist: Amy, Virginia

Hi friends! I'm Amy, a lifelong Disney dreamer from horse-and-wine country, Virginia. My family of three is BIG on fun and treasures every adventure together. We've been making memories at the Walt Disney World Resort and aboard Disney Cruise Line since my son was a toddler; we love our family traditions balanced with "what's new" each visit. I have a passion for Disney details, a love of digital tools, and an eye for practical planning. I can't wait to help you make the MOST of your magical vacation! Learn More About Amy

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