Family on dock at Grand Floridian
  • On Dec 5, 2022
    Dawn from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to download my photopass photos onto my computer; however, it stops downloading every time informing me that I to check my Pop-Up Blocker and adjust that to allow the photos to download. I adjusted it, but it still will not download the photos

    Hi Dawn,

    Welcome to planDisney and thank you for your question! 

    With your adjusted settings that should help with the Disney PhotoPass downloads; have you tried using another website browser? Sometimes using a different browser has helped me in the past. Even closing out of your current browser and signing back in could be helpful as well!

    If that adjustment still doesn’t help, I suggest downloading your pictures from the My Disney Experience mobile app, saving them to your phone, then sharing the photos with your computer by sending them via email. To do this, open your app and select the three horizontal lines. Next, select the “Photos” box and from there you should see all your PhotoPass pictures. Just select one to make it larger and press the “Save” button! 

    If the above doesn’t work or you’re still having the issue with your online downloads, you can also connect with the Disney PhotoPass help desk. They will be able to walk with you step by step to get everything downloaded. 

    I hope this “Bit By Bryanna” is useful as you take a look at your new forever memories. If you have any other planning or vacation questions in the future, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling,

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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