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  • On Sep 17, 2021
    Cynthia from WA Asked

    I am trying to get into My Disney Experience on my laptop and I am not able to login. Any help is appreciated.

    Welcome to planDisney with an excellent question, Cynthia!

    My Disney Experience is a magical tool that helps Guests plan and share every detail of their Disney vacation, but sometimes even magical technology can play tricks on us like Stitch, our expert troublemaker!

    I am not sure what can be keeping you from signing in to your account. Are you entering the correct credentials? Are you entering the valid password associated with your account? Please, try entering your e-mail and selecting Need help signing in? Next, enter your e-mail address once again, select Continue, and you will receive a one-time Disney account passcode. Select Reset Password to choose a new password. Browsers sometimes save login and password details, so you will have to update that information for all the browsers you usually use. If you require further assistance, don't hesitate to contact Disney Guest Services.

    I hope this information is helpful, Cynthia! Come back to visit us if you have additional questions, we are delighted to help!

    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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