Welcome to planDisney with an excellent question, Cynthia!
My Disney Experience is a magical tool that helps Guests plan and share every detail of their Disney vacation, but sometimes even magical technology can play tricks on us like Stitch, our expert troublemaker!
I am not sure what can be keeping you from signing in to your account. Are you entering the correct credentials? Are you entering the valid password associated with your account? Please, try entering your e-mail and selecting
Need help signing in? Next, enter your e-mail address once again, select
Continue, and you will receive a one-time Disney account passcode. Select
Reset Password to choose a new password. Browsers sometimes save login and password details, so you will have to update that information for all the browsers you usually use. If you require further assistance, don't hesitate to contact
Disney Guest Services.
I hope this information is helpful, Cynthia! Come back to visit us if you have additional questions, we are delighted to help!
Best magical wishes,
Thiana