• On Jul 13, 2021
    Sabrina from LA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I was trying to check on the status of my magic bands. When I went into my account I noticed that two of the guests didn't have a picture of their magic band next to their profile picture. Is this something that I should be concerned about?

    Hey there, Sabrina! You're as welcome as can be here at planDisney!

    Good for you getting an early start on your Walt Disney World Resort vacation! It looks like you'll be visiting the magic next summer, but I totally understand that you want to have everything buttoned down as soon as you can, so let's see if we can solve this mystery!

    My family stayed at Disney's Pop Century Resort over the 4th of July weekend, so I still have our last MagicBand order showing up in our My Disney Experience account. I can see what you're talking about with the MagicBands appearing next to the profile pictures. So, let's try this: If you click on "MagicBands and Cards" in the My Disney Experience menu, you can see every single MagicBand associated with family members and friends whose plans you manage. Just click on the arrow next to the profile picture of each person in your party, and it will open a list of all of the bands assigned to that Guest. If you see the MagicBands on that list and they're assigned to the correct person, you should be fine.

    One more place to look! You should have received an email confirmation when you ordered your MagicBands, so you can also check to make sure they're all listed there. Again, pulling up the email from my last order, I can see a description of the band and the name engraved on each one, so I know they were ordered. You may just need to link your bands to your account when you receive them. Also, there's a confirmation number on the email if you end up having to call Guest Relations for assistance.

    I hope one of these methods helps you confirm that your MagicBand order is good to go, but don't hesitate to get in touch with Guest Relations if you still have concerns. A Cast Member can get it all worked out, spit-spot!

    Thank you so much for stopping by to see us, Sabrina. While you're making all those magical plans, I hope you'll come back again if you have any more questions. We're always here to help!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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