• On Apr 6, 2021
    Janet from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    trying to do check in online and for some reason will not let me

    Welcome to planDisney, Janet!

    Thanks for stopping by with your question for us. 

    Three chEARs! Your trip is so very nEAR! I love the option of Online Resort Check-In because I get to skip the front desk and head straight to my room once I get a text message telling me my room is ready! 

    Janet, first let’s go through the Online Resort Check-In process together, and if that doesn’t work, we can discuss what else we can do to help! After logging onto your My Disney Experience account, you will want to select My Reservations and locate your Disney Resorts Collection hotel stay which should have “Start Check-In” underneath it. Upon selecting “Start Check-In,” you will be directed to fill out an email address along with a phone number you’d like for them to reach you at during your stay. This is great because they can send you a text message once your room is ready! You will then be directed to indicate an arrival time and then if whether you’d like to keep Housekeeping Services during your stay or decline it. After clicking Next, you can add a room location request should you need to. You will then link a credit card to your account and create a hotel account PIN. If everything looks good after reading the terms and conditions, go ahead and click on “I Agree” and select “Complete.” 

    If this isn’t working, I would encourage you to contact a Cast Member through the Chat function on the Walt Disney World Resort website so they can look into your account with your permission. You can also call the Internet Help Desk at (407) 939-4357 and they'll be happy to work with you and get you all set for your magical vacation! 

    We can’t wait to welcome you to the magic, Janet! Have an enchanting time.

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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