Welcome to planDisney, Paula!
I hope you’re excited for an incredible trip to The Most Magical Place on Earth!
It’s definitely frustrating when it seems like you cannot get through to a Cast Member on the phone, so I hope that I can shed some additional light on this situation for you, Paula!
I did a little digging for you, and this is what I have found… The Candlelight Processional Dining Packages at
EPCOT are INCREDIBLY popular this year. I believe it is because there are limited special dining experiences available now, and it is very difficult to secure one of these reservations. From what I can see, most (if not all) available reservations are taken. I would recommend continuing to try to book a reservation through the Walt Disney World Resort website by selecting the “Check Availability” button on the
Candlelight Processional Dining Packages page. You never know when more reservations will become available or when Guests may cancel their reservations.
You’re always welcome to make your own “Candlelight Processional Dining Package”, Paula! I would recommend booking a
dining experience somewhere in EPCOT and enjoy the
Candlelight Processional before or after your meal!
If you have additional questions, Paula, we hope we can help you further here at planDisney!
Happy holidays!
Allyn