Bonjour!
Welcome to planDisney, Emma! Thank you for stopping by with your question today. I am really sorry to hear that you are trying to cancel your
Disneyland Paris vacation. It is always a shame when plans need to change, but sometimes life happens, and the magic has to be enjoyed another time.
If you booked a
Hotel + Ticket Package directly with Disneyland Paris, you can take advantage of flexible booking conditions, which allow you to cancel with no penalty up to 7 days before arrival (excluding any insurance purchased). To cancel, you will need to call the number on your booking confirmation. Lines are open Monday to Friday from 9.30am to 7.30pm, and on Saturdays from 9.30am to 6pm, French time.
If you continue to have trouble getting through by phone from Australia, I would suggest using the
Contact Us form on the Disneyland Paris website. This will work just like sending an email, and I would include your booking reference, lead Guest name, arrival date, and the email address linked to the booking.
If you booked through a third party, including Walt Disney Travel Company International, you will need to contact them directly to cancel your booking. Their cancellation terms may be different, so it is worth checking your original booking confirmation.
I hope this helps, Emma, and I really hope you are able to enjoy the magic of Disneyland Paris another time. If you have any other vacation planning questions, please
reach out to me. I’d love to help!
See ya real soon!
Matt