Tiana and little girl at DLR
  • On Apr 10, 2024
    Leiana from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I am trying to buy a ticket and it says my payment could not be processed but when I check my bank account the payment went through it’s just pending to be confirmed on my statement

    Hi Leiana! Thanks for dropping by planDisney.

    Did you receive a confirmation e-mail? Check if you haven't already! Whatever e-mail is associated with your Disneyland Resort account should be where it was directed. Search in spam if need be. Hopefully, it's there and you're ready to enjoy the magic. It's the Season of the Force, so may the Force be with you on this one.

    If not, the quickest way to get to the bottom of this is with a call to the Tickets phone line to see if your purchase went through. A helpful Cast Member can get to the bottom of the matter with the e-mail associated with your Disneyland Resort account. I called over there yesterday and got help within a couple of minutes, so hopefully your wait will be equally brief! They're the best at getting you the answers you need. Plus, if the transaction didn't go through, they can assist you with the purchase of a ticket on the phone. You'll already be in the right place, so to speak!

    If you make it to the parks soon, be sure you ride Hyperspace Mountain in Tomorrowland for me. It's my must-do Attraction overlay at Disneyland Park, and it's only available during Season of the Force.

    Have a magical day!


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Meet the Panelist: Elizabeth, Missouri

Hello from St. Louis! I'm Elizabeth, a professor, wife, and mother to two little boys. We love to travel as a family, and Disneyland Resort is the place where we laugh more and make the happiest memories. We've done everything from solo to big multi-generational trips, and I've got the tips and tricks for traveling with little ones to help ensure your experience is truly magical. Learn More About Elizabeth

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